Subscriber Information
Our Commitment - Service
Oklahoma Telephone & Telegraph is committed to service to all subscribers at the lowest possible rates. We are here to serve you and want you to feel free to contact us with any questions or problems you may have.
Oklahoma Telephone & Telegraph makes every effort to safeguard your right to privacy and your service records are maintained in a confidential manner.
Service Applications & Changes
Applications for new subscribers must be made in person at our business office and a written application completed. Requests for additional numbers, or changes to existing service or equipment may be made at our business office in person or by telephone. When service must be moved to a new location, please allow ample notice so service can be moved without interruption.
Service Charges
There are one-time charges for service connection which include the costs of processing your application and connecting your service to the network. One time service charges also apply for changes to existing service.
Bills & Payments
Charges for your local monthly service are billed one month in advance. Charges for installing or changing your monthly service usually appear on the first bill after your order is completed.
Your payment due date is at the top of your bill. Your payment is considered past due if not paid before that date. Payments are not considered made until actually received by Oklahoma Telephone. If bills become delinquent, service may be denied. When service is denied because of non-payment, a charge is applicable for service to be restored.
Payments may be mailed or delivered in person to your local business office. Inquiried concerning your bill or its payment should be directed to your local business ofice.
To simplify paying your phone bill, ask us about paying your bill through a monthly bank draft. Your bill will be paid automatically on the 10th of each month, and you will receive an itemized statement of that month’s charges. Just call the local number for our business office.
If your service is interrupted for more than 24 consecutive hours after being reported, you may request credit for that prorata portion of the month’s local exchange and regulated equipment charges. Credit will be applied on the next billing.
Should you issue a check to Oklahoma Telephone which is not honored by the institution on which it is written, you will be charged a Returned Check Charge.
The customer line charges established by the federal Communication Commission and the Oklahoma Corporation Commission, the surcharge imposed by Telecommunications for the Hearing-Impaired Act, Federal and Oklahoma Universal Service Fund Charges and applicable local, state and federal taxes are included and identified on all bills issued.
Other companies that provide long distance calling services may arrange with Oklahoma Telephone & Telegraph, Inc. to do their billing for them. If you subscribe to one or more of these companies, their charges may appear on your monthly telephone bill.
If you are billed direct from your long distance company, any billing questions need to be referred to them.
Statement of 900 Billing Error Rights
Subscribers calling 900 telephone numbers should be aware that telephone companies charge you for these calls. You can obtain blocking of access to services offered on the 900 service access code, where it is technically feasible, at no charge within 60 days after you subscribe to a new number and it becomes effective. Other requests for blocking may be subject to a reasonable one time fee.
Under the FCC Rules, your telephone service cannot be disconnected or interrupted as a result of your failure to pay-per-call or similar service charges. However, it is important that you notify us in writing of any billing error so that we, or your long distance company, can respond. It is important that we receive the proper information to process your billing error notice. Please contact our business office for correct billing error notice procedures.
You have the right to withhold payment, and any action to collect any disputed amount for pa-per-call services will be suspended pending completion of our billing review.
You should not be billed for pay-per-call services not offered in compliance with Federal laws and regulations. All undisputed amounts are payable upon the receipt, and failure to pay the amount determined not to have been the result of a billing error may subject you to a collection action. Your access to 900 services may be involuntarily blocked for failure to pay any legitimate pay-per-call charges.
Should you have any questions pertaining to the foregoing statement, please call us.
Annoying Calls
It is a crime under state and federal laws for anyone to make obscene or harassing telephone calls. These laws have penalties of imprisonment and/or fine.
If you ever receive obscene, abusive, harassing or threatening calls, follow these suggestions:
- Hang up at the first obscene word. Hang up if the caller remains silent the second time you say hello. Remember: you control your telephone - not the person calling.
- Do not give your name and address until the caller has been properly identified.
- Advise your children and guests not to give out any information. If you are not at home, those answering your telephone should say, “They’re busy right now; may I take a message?”
- If calls persist, and Call Trace is available in your exchange, you should use that feature and then contact your local law enforcement agency. If Call Trace is not available, contact your local business office.
Fraudulent Billing
It is illegal for a person to charge any calls to another person’s number or calling card wthout permission. Persons placing such calls to avoid payment for services are subject to prosecution, and if convicted, are subject to imprisonment and/or fine.
Calling Card Long-Distance
Follow the instructions provided by the long distance carrier issuing the card.
Advertised Telephone Numbers
Residence telephones are installed with the understanding they will be used for normal social purposes and not in connection with any business. Advertising residence telephone numbers for business purposes will be considered sufficient cause for the Company to demand reclassification to business service.
Subscriber Complaints
Our personnel in our local business offices are there to assist you in all ways, to answer your questions and to resolve your problems.
However, if we cannot satisfy your complaints, you have the right to contact:
The complaint, Investigation and Mediation Department of the Oklahoma Corporation Commission located in the Jim Thorpe Office Building, 2101 North Lincoln Blvd., Oklahoma City, OK 73105, 1-800-522-8154.
TDD Message Relay service for the Deaf
To communicate by telephone between hearing persons and TDD users, you may call these numbers 24-hour service:
Oklahoma City (Local)............. 525-8628
405 Area Code............ 1-800-522-8506
Tulsa (Local)........................... 252-3022
918 Area Code............ 1-800-722-0353
Persons with hearing or speaking difficulties may obtain information about specialized equipment and service by contacting:
Oklahoma Department of Rehabilitation Services
2401 NW 23rd St., Suite 65
Oklahoma City, OK 73107
TDD Equipped............. 1-800-833-8973
Oklahoma Corporation Consumer Services Division Telecommunication Device for the Deaf
..................................... 405-521-3513