Frequently Asked Questions: Dial-Up Internet Access
Q: Do I need to get an extra phone line to connect to the Internet?
Q: What if I forget my password?
Q: Can I have more than one e-mail account?
Q: How can I set my homepage to oklatel.net in Internet Explorer, version 5.0?
Q: Why can I not connect at 56K when I have a 56K modem?
Q: How can I clear the history in Internet Explorer, version 5.0?
Q: Do I need to get an extra phone line to connect to the Internet?
A: Not necessarily, but it will affect your ability to receive incoming calls while you are on the Internet. If you are concerned about missing phone calls or plan on spending a significant amount of time online, I would suggest getting the extra line. An installation and monthly charge apply to each additional phone line. To find out more about availability and charges contact a OT&T customer service representative at your local business office.
Q: Can I change my username?
A: You may change your username to anything that is available. Simply call OT&T Internet at your local business office.
Q: Can I change my password?
A: You may also change your password by calling OT&T Internet at your local business office.
Q: What if I forget my password?
A: If you forget your password, call OT&T Internet at your local business office and we can look it up for you.
Q: Can I have more than one e-mail account?
A: Absolutely! Call OT&T Internet at your local business office and we can get you fixed up. It is $2.00 per mo. for each additional e-mail.
Q: How can I set my homepage to oklatel.net in Internet Explorer, version 5.0?
A: Click TOOLS, Internet OPTIONS then choose the GENERAL tab. In the HOMEPAGE section, click inside the box labeled ADDRESS and type http://www.oklatel.net/ Click OK.
Q: Why can I not connect at 56K when I have a 56K modem?
A: The most readily visible measure of modem performance is the connect speed reported.
Q: How can I clear the history in Internet Explorer, version 5.0?
A: Click TOOLS, Internet OPTIONS then select the general tab. In the HISTORY section, click the button labeled CLEAR HISTORY then click OK. In this same area, you may also specify the number of days to keep addresses in your history.
Q: I can connect to the Internet, via oklatel.net and browse webpages without problems, but I am unable to send e-mail. What can I do?
A: The most probable cause is that some of your mail settings may not be correct.
Q: I sent an e-mail message and it was returned to me by the Mail Delivery Subsystem. What does this mean?
A: The most common reason for bounced mail is an error in the spelling of the recipient’s address. Verify that the address you typed is correct. You will also need to open the message and look for ‘Session of transcript follows’ then a reason of why the message was not able to be delivered. Below are some common reasons for returned e-mail:
user unknown - this means the part before the ‘@’ sign is incorrect. Either it was typed incorrectly OR the person is no longer with that server.
host unknown - this means the part after the ‘@’ sign is incorrect. Either there is an error in the spelling of the address, or that host no longer exists.
If you get other errors, please call oklatel.net Technical Support at (866) 651-2548. They will be able to help determine why your messages are being returned.